Blog-o-kvetch

A blog about new media and it’s role in IMC.

Archive for the ‘Public Relations’ Category

Oprah and the Colonel

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Talk about buzz!

Last week, Oprah Winfrey decided to announce on her show that anyone could go online to her Web site and download a coupon for the KFC 2 piece Grilled Chicken meal.

Well, when Oprah speaks, the people listen. Have you not seen what the woman has done with her book club and favorite things?

The news spread quickly on blogs and on Twitter. The demand was ENORMOUS. So enormous that KFC ran out of the food in many places. Now, people who download the coupon and present it at KFC are being promised a “rain check” coupon to be used later.

oprah

Needless to say, the whole thing has turned into a PR nightmare for KFC. Rumors swept the nation saying riots had ensued at several KFC locations when the eateries ran out. The rumor was not true, but needless to say, it had an effect. According to Advertising Age,:

The snafu wasn’t a good sign for a brand setting itself once again to the daunting task of convincing consumers that it’s more than a fried-chicken joint.

“The combination of free food and Oprah is a tsunami,” said crisis expert Robbie Vorhaus. “Clearly KFC wasn’t ready.” He added to the adage that while one good customer can earn you another and one bad customer can lose you 10, one crisis of this nature can lose you 100 customers for every one turned away

‘Nuff said. Next time Oprah and the Colonel team up, maybe they should plan the battle a bit better so they don’t lose the war.

Written by fsk50a

May 14, 2009 at 2:00 am

It’s all about the O

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Poor Washington Nationals. Not only are they the heirs of the Montreal Expos, but they annually, well, suck.

Now a little bit of marketing schadenfreude has hit: in the form of misspelled uniforms. Majestic Athletic of Easton, Maryland, which makes uniforms for Major League Baseball, sent the Nationals jerseys that read: Natinals.

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Luckily, Majestic was quick to repair the error. The company apologized and gave the team all new jerseys.

Unfortunately, the Natinels weren’t much better than the Nationals: they still sucked, losing to the Marlins 3-2 in extra innings last Friday.

Written by fsk50a

April 22, 2009 at 10:29 pm

Look before you leap

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I saw this referenced on my friend Charles Apple’s blog and felt the need to comment.

The Telegraph, a newspaper in the UK, decided to experiment with posting twitter messages to its homepage about the British budget. Unfortunately, smart-aleck Twitter users caught on to the fact that anything with a #budget hashtag would be posted. It quickly descended into chaos, as this image shows:
0904telegraphtwitterfall2
Oops! The Guardian and other competitors of the Telegraph, seized on the bad publicity. The entire incident ended up making the Telegraph look technologically inept, and the newspaper ended up taking the twitter feed down. A spokeswoman, however, told Brand Republic: “We will definitely use Twitterfall like this again, just as we used it so successfully during the G20 summit. It is one of the pitfalls of social media.”

Telegraph, meet Twitter Fail Whale.
twitter_fail_whale

Written by fsk50a

April 22, 2009 at 1:10 am